![]() You can contact our Sales Team by calling +44 (0)1761 233230 or email for all enquiries including quotes for large order requests. Q14: Who do I contact if I have a large quantity requirement and require a quotation?Ī14: We welcome the opportunity to quote for any large quantities.Ī12: Please see our Returns Policy page for information about faulty and unwanted goods.Ī13: If you have forgotten your password, you can reset it by visiting the Forgot My Password page, then type in your email and click 'Reset My Password'. You can also apply the discount at checkout on the payment method page.Ī11: You can leave a review on the product page under the Reviews tab or on Google. Q10: When should I enter my promotional code?Ī10: You can enter the promotional code on the shopping cart page in the 'Apply Discount Code' field and then click 'Update Shopping Cart'.Q9: What are the conditions of use for promotional codes?Ī9: Promotional codes are not valid in conjunction with other offers, discounts or promotions, and are subject to condition of use.Q8: Who should I contact if I have a query about my order?Ī8: Information can be found on our Order Help page.For more information, please visit our International delivery page. Liquid products are restricted to mainland UK only and cannot be shipped to non-mainland or outside of the UK. Q7: Is there a shipping restriction to my country?Ī7: Restrictions on products may apply so please check product availability before ordering.Customs policies vary widely from country to country please contact your local customs office for further information. You will be responsible for paying additional charges for customs clearance. We cannot control and are not responsible for any duties/taxes applied to your package upon delivery. Q6: Do I have to pay international taxes and duties?Ī6: Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country.Delivery time will depend on the destination and address. We dispatch orders using either APC, DHL or Royal Mail. This express service is available for most parts of the UK. For many products, a Next Day service is available and for this we have a cut-off time of 12:30pm to guarantee the delivery to you the following day. We aim to dispatch most orders in 2-5 business days though occasionally due to product availability that may not be possible. Please read our Terms and Conditions for more information.Ī5: We know that once you place an order that you would like it as soon as possible. Please quote your web order number when calling us.Ī4: The currencies accepted are EUR, USD and GBP and are processed through the secure OPAYO (SagePay) Gateway or by Paypal. If you would prefer to pay by phone please call us and we would be happy to assist. Q3: What are the accepted payment methods?Ī3: We accept online card payments with MasterCard, VISA, American Express and PayPal.See our page for UK delivery charges and International delivery charges. The shipping charge is based on what products are being ordered and the destination country. You can see which countries we ship to in the drop-down list at the checkout stage or by visiting our UK delivery and International delivery pages.Ī2: The shipping charge will be added to your order and visible on your receipt before you check out. Some products, such as liquids or very heavy items, we may not be able to dispatch outside of the UK. Still cannot find what you're looking for, or have something we should know? Send us an email - we're happy to help.Ī1: We send orders to many destinations around the World. ![]() Here you will find answers to our most asked questions.
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